Why Choose ServiceTitan Over Service Fusion?

Our years of experience, a larger workforce, and industry expertise fuel the development of over 200 new features and improvements yearly to support growing businesses — delivering more than any other software in the market. 

For the past decade, ServiceTitan has been revolutionizing how contractors operate, making us a solution you can trust to support your business needs today — and scale with in the future.

The following are some core reasons to choose ServiceTitan over Service Fusion.

1. More Automation for Greater Efficiency Gains

Throughout the ServiceTitan platform, there are far more automation features that provide efficiency gains for field service businesses. For example:

• Automated Report Delivery: The ability to schedule reports to hit your inbox at any time.

• Adjustable Capacity Planning: The ability to set capacity planning rules that optimize your schedule to maximize revenue.

• Touchless Accounting Integration: The ability for journal entries to auto export and update in QuickBooks Online and Sage Intacct.

• Automated Invoice Capture: The ability to upload PDFs or images of vendor invoices and have the data automatically extracted into ServiceTitan.

These are all examples of features that aren’t available in Service Fusion, and they’re just scratching the surface of the automations that ServiceTitan users benefit from.

2. A Platform That Scales With You as You Grow

ServiceTitan has the capabilities to support small businesses up to enterprise-level operations. If you are a medium-to-larger enterprise or have ambitions to grow, our platform will be far more able to support you compared to  Service Fusion. 

This is exemplified throughout our platform in numerous ways. For example:

• Support for Multiple Business Divisions, Business Units, and Properties: We offer features to support residential and commercial service, as well as construction divisions. We support multi-tech jobs, multi-location shops, and roll-up reporting to track metrics across your operation.

• System Consolidation/All-in-One Functionality: We bring the functions of standalone systems into one connected solution. No alternatives bring together FSM, CRM, ERP, and financial technology (fintech) capabilities to deliver an unmatched experience for growing businesses. 

• At the Center of the Ecosystem and Tech Stack: From our 30+ direct integrations to open APIs, we provide the ability and seamless connection to third-party platforms to not only ensure real-time data syncing but make ServiceTitan the source of truth for your data.

• Infrastructure to support you as you grow and scale: We’ve been the leading software of the trades for over 10 years and backed by leading investors. With quarterly releases, we’re continuously delivering new features and improvements right to your account, so you know your business is running with the latest innovation in the market. Our platform provides the reliability and support that’s needed for a business operating in a 24/7 world. With our historical uptime of 99.9%, ServiceTitan is a partner you can rely on. 

• Security: Protecting customer data is top priority for ServiceTitan, so we have implemented best-in-class security practices to keep customer data safe based on best practices in the SaaS industry. We have compliance with PCI-DSS Level 1 (the highest security standards for handling credit card payments), AICPA SOC 1 Type I (financial reporting controls), and AICPA SOC 2 Type II (ensuring data security, availability, and privacy are consistently maintained over time). ServiceTitan’s formal security program is detailed in its independent third-party SOC-2 audit report and ServiceTitan’s Security and Privacy Documentation. ServiceTitan’s Security and Privacy Documentation and independent third-party audits demonstrate the advanced security framework that ServiceTitan uses to protect customer data. 

3. More Robust Customer Support and Community Resources

Compared to Service Fusion, ServiceTitan offers more robust customer support, community, and training resources that help our users develop greater industry expertise, maximize our product's use, and learn how to implement best practices to grow their businesses and revenue.

For example, ServiceTitan users get exclusive access to:

• Dedicated Support Teams: A personal support team to address specific questions and concerns. 

• Comprehensive Training and Onboarding: Extensive training and onboarding for new users to help with understanding the software and utilizing features effectively. 

• Titan Exchange: A cloud-based platform for sharing assets such as contracts, templates, checklists, and other valuable information.

• TitanAdvisor: With personalized feature recommendations and focused, step-by-step guidance, TitanAdvisor takes the guesswork out of choosing the right ServiceTitan features for your business, so you get the results you want. 

• ServiceTitan Community: A users-only message board where ideas for our software and business in general are shared. 

• Free Peer-Group Training: A program run by ServiceTitan employees through Ember and Spark sessions, designed to be a place where best practices are shared.

• Certified Admin Program: Our Certified Administrator program provides a structured approach to increasing knowledge on ServiceTitan, as well as constant and continuing education on the software.

Business owners and operators, particularly in the core industries that ServiceTitan was built to support (HVAC, plumbing, electrical, etc.) find these resources to be invaluable for getting the most out of our platform, as well as staying up-to-date with the best practices and strategies that are working for other companies. 

For example, here are some testimonials from people in the ServiceTitan Community:

• “ServiceTitan Community has had a massive impact on our growth as a company. We have created connections, gleaned ideas/strategies, and grown exponentially. That may have never happened without the network that Community provides.”

• “The ServiceTitan community provides a wonderful opportunity for networking. It’s a great place to have questions quickly answered. You can search by keywords to pull up resources, and if these can’t answer your question, you can post your question as a discussion and have other users help. Having the community helps all ServiceTitan users to feel connected to one another! I love the ideas page where we can post our ideas about the direction we would like to see the software go. This helps us feel like valued customers when we can influence the future of the software!” 

4. A Deep Focus On Developing AI Technology For the Trades

ServiceTitan is at the forefront of bringing AI to the trades, something no other platform can provide. With Titan Intelligence (TI), our AI engine, you get actionable insights to help automate repetitive and simple tasks, predict outcomes, lower costs, and stay competitive in a world run by data.

At the 2023 Pantheon conference, we announced 14 new AI-driven features across our Pro Products and Accounting suite. In 2024, we announced several new features that build further on what we’re already providing for trade businesses.

The key difference between ServiceTitan and other solutions when it comes to AI development for the trades is twofold:

1. Access to trade-specific data: AI takes an enormous amount of data inputs to develop effectively, and ServiceTitan benefits from trade-specific data across thousands of customers and locations, giving us a significant advantage compared to other providers.

2. Dedicated AI division: ServiceTitan has an entire division — Data, Titan Intelligence, and AI — that is dedicated to developing these advanced technologies for our customers. We’re developing an AI platform for the trades — not simply a series of chatbots within our software.

5. Extensive Workflows to Support Construction Project Management

Service Fusion is primarily field service software, whereas ServiceTitan combines field service management software and construction management software into a single platform. 

If your business has a construction division, you’ll benefit far more from using ServiceTitan as we have a growing number of features and workflows to support construction work. These include features (some of which are discussed below) such as real-time project financial tracking, estimating and purchasing, AIA-style progress billing, and more.

Examples of Features That Are Unique to ServiceTitan

Adjustable Capacity Planning

Scheduling is a key feature that’s offered by nearly every FSM on the market. However, ServiceTitan has a unique functionality called Advanced Capacity Planning that allows service contractors to define, automate, and implement a capacity planning strategy, which optimizes their schedules for profitability.

Rather than relying on CSRs to manually apply specific capacity planning strategies—like during shoulder seasons—businesses can streamline the process by setting rules in their scheduling settings. This ensures that these strategies are automatically applied. For instance, when a CSR selects a particular job type during the booking process, the system will display availability based solely on the predefined strategy.

In contrast, implementing such strategies in Service Fusion requires CSRs to rely on memory and other system tools, making the process more cumbersome and less likely to be consistently followed.

Seamless Communication Between the Office and Field with Mobile App Offline Functionality

When technicians are on jobs outside of cell service zones, they can continue using our mobile app (available on Android and iOS mobile devices). 

There’s no need to revert to pen and paper, and no scenario where technicians lack the tools to complete the job. All data entered into the app is immediately uploaded to our cloud-based platform as they reenter a cell service zone, so office staff can access those job details in real-time via our desktop app.

In contrast, with Service Fusion, if your technician is at a job outside of a cell service zone, they may not have access to the job details they need to provide their best service. And they may be required to take additional steps to accomplish their job, such as asking to log into the customer’s WiFi, or writing details on paper and typing them into the app later when they have service. 

These issues can come off as unprofessional to customers, and frustrating to technicians. But with ServiceTitan’s offline functionality, those issues can be avoided.

Accounting Integrations with Viewpoint Vista and Oracle Netsuite

In addition to our QuickBooks integration, which Service Fusion also offers, ServiceTitan users can integrate with Oracle Netsuite or Viewpoint Vista. So, if your business is already using Netsuite or Viewpoint Vista for your accounting, you can seamlessly integrate with ServiceTitan. (In contrast, Service Fusion will not be able to sync with your accounting system.)

With these additional accounting integrations, you can seamlessly sync all of your invoices, payments, and bills directly into your accounting system, keeping your entire enterprise up to date—with no need to switch accounting platforms.

In addition, if you use a different accounting system, you can use our CSV export feature to easily keep your data in sync with whichever accounting software you use. 

Enable Customers to Book Appointments Without Needing to Speak to a CSR

Through ServiceTitan’s integration with Google Local Services Ads, prospective customers can book appointments directly through Google. When someone searches for a local service, such as A/C repair, they have the option to book online in addition to calling. 

Without this integration, customers only have the option to call—and you’re unable to satisfy customers who prefer to book online. You may also lose those prospects to other businesses that use this integration.

In addition, ServiceTitan offers a web scheduling feature that you can add to your website. This provides yet another channel for customers to book appointments online, providing greater customer satisfaction while leveraging automation to reduce call demands on your CSRs. 

Both our Local Services Ads integration and Web Scheduler sync seamlessly with your schedule, allowing you to view new appointments in real-time via your schedule or drag-and-drop dispatch board.

Accessing Property Data to Facilitate Sales and Business Growth

When calls come in, our call booking feature displays relevant property data such as property type, property age, square footage, and more. This allows CSRs to spot upsell opportunities, provide better context to field technicians, and provide better customer support.

Workflows to Facilitate Construction Project Management

If you’re working on construction projects that take place over weeks or months, you need a different set of tools than for a short-term residential service and repair job. 

For example, it’s essential to have real-time visibility into your project financials as you progress through the job. Without a clear view into your job costing, you can easily find yourself losing control of your costs, and not making any profit—or worse, finishing a job at a loss.

With construction project management workflows, contractors can view their project financials in real-time via the project page. For any given project, they can view a set of financial tables including:

• Project Summary: An overview table containing the high-level details of their project, such as the amounts and percentages completed of their contract sum, expenses, cost to complete, total earned, total retainage, total invoiced, etc.

• Budget vs. Actual: An in-depth look at budgeted versus actual expenses, including the variance and percentage of the budget used.

• Expense Details: A detailed breakdown of all expenses for the project, and the ability to drill down into individual line items to track expenses at a granular level.

These tables are updated automatically throughout the project as expenses occur, work is completed, invoices are received, etc. From this same page, contractors can take a variety of key actions that include building estimates, adding invoices or applications for payment, requisitioning equipment and materials, and more.

Features Included In a Base ServiceTitan Subscription (That Require Add-On Fees In Service Fusion)

Service Fusion charges additional fees for key tools that service businesses need to scale, such as:

• A customer portal to reduce CSR time spent tracking down customer histories, and deliver better customer experiences.

• Customer call recordings so details never fall through the cracks, and techs and office staff always have the information they need.

• Vehicle GPS tracking so you’re never in the dark about where your techs are, and customers can better anticipate arrival times.

• Marketing ROI tracking to avoid wasting money on campaigns that aren’t working, and double down on the ones that are.

In contrast, all of the following are included with a base ServiceTitan subscription.

Customer Portal 

Included with our base subscription, companies can offer their customers the ability to reference job histories, view invoices, and make payments from within our customer portal. In addition, customers can view service agreements and submit requests for new appointments, providing convenience and further reducing demands on office staff.

Service Fusion also offers a customer portal, but it comes with an added cost.

Customer Call Recordings

From our mobile app, technicians can access customer call recordings and chat histories,  so they are fully informed about the issues customers are experiencing, and able to provide the best possible service.

With ServiceTitan, this functionality is included in our base product, whereas Service Fusion requires paying for their add-on product ServiceCall.ai®.

GPS Technician Tracking & Routing

As part of our customer experience software, customers and dispatchers can see where technicians are when they’re driving to a job. In addition, you can send appointment reminders and technician bios over SMS text so customers know what (and who) to expect when your truck arrives.

This is included with a base ServiceTitan subscription, whereas Service Fusion requires paying extra for their GPS Fleet Tracking product. 

Built-In Marketing ROI Tracking

Without any add-on fees, ServiceTitan users have access to sophisticated tools for measuring the effectiveness of their marketing. For example, you can create and attach trackable phone numbers to marketing campaigns, and track ROI on individual campaigns based on how many times that number is used.

In addition, you can view heat maps to help you understand which geographical locations are producing the most business, and marketing scorecards that rank all your campaigns by revenue so you know what's working and what isn't. You can even drill down and see what kind of jobs your ads are producing.

To accomplish these same things in Service Fusion, you need to pay extra for their ServiceCall.ai® add-on product.

Get a Live Walk-Through of ServiceTitan’s All-In-One Platform

The features we’ve discussed throughout this post are just some of the areas where ServiceTitan offers more to trade service companies than Service Fusion.

We also provide comprehensive features for:

• Customer experience

• Customer management (CRM)

• Work orders

• Inventory management

• Native pricebook functionality (with direct access to supplier pricing catalogs)

• Payment processing (accept credit card payments, checks, etc.—online and via mobile)

• Time tracking

• And more

To see why our software is trusted by 100,000+ service professionals, schedule a call to get a free, live, one-on-one walk-through of how our user-friendly management platform can help you grow revenue, work smarter, and keep your business operations on track. 

Compare ServiceTitan to Other Field Service Management Solutions

To see how we measure up to platforms such as Jobber, Housecall Pro, FieldEdge, and more, visit our comparison hub.