Contractors face constant pressure to collect payments faster, serve customers better, manage complex operations, and protect their business. The ServiceTitan Summer 2025 product innovations deliver a smarter way forward with AI-powered productivity.
Some of the key highlights of the Summer 2025 release include:
Accelerate revenue with Tap to Pay on Mobile, giving techs the power to accept instant payments in the field — no extra hardware needed.
Deliver game-changing customer service with AI Voice Agents that book jobs and handle calls 24/7 so no lead is left behind.
Strengthen security and oversight with robust protection through Multi-Factor Authentication.
Empower teams to work smarter with Scheduling Pro through Call Center Mode, Import/Export Templates, and Crew Scheduling, helping contractors manage teams, book jobs faster, and stay ahead of demand.
Equip technicians to work smarter with Sales Pro through performance tracking.
Let’s dive into the details!
Accelerate revenue with tap-to-pay, accurate roofing estimates, and Marketing Pro tools that deliver visibility and scale
Tap to Pay on Mobile: Make it easy for your customers — take payments in seconds with a single tap of a contactless card or mobile wallet on any enabled phone or device. No more manually typing in card numbers or fumbling with additional hardware — and you’ll save on credit card processing and hardware costs. » Learn more
* Tap to Pay on Mobile is subject to processor availability and the terms and conditions set forth on your order form. Tap to Pay is currently only available in the US.
Marketing Pro: Now you can launch SMS campaigns across all locations from a single template, manage schedules with an enterprise-wide campaign calendar, and get weekly reports showing how campaigns are performing. These new tools help your team market smarter, stay aligned, and act quickly on what’s working.
Campaign Calendar view in Enterprise: The Campaign Calendar provides a centralized, visual timeline of all email and SMS marketing campaigns across an enterprise’s entire network of tenants. This enhanced visibility improves planning and coordination, helping marketing teams to avoid scheduling conflicts and better manage their campaign schedules. » Learn more
Deploy SMS Campaigns at Scale: Enterprise customers are now enabled to deploy SMS marketing campaigns from a single template tenant, allowing them to launch a campaign across their entire network of business locations at once. This new capability eliminates the need to recreate campaigns for each individual location, saving significant time and ensuring brand consistency. » Learn more
Marketing Performance Email: An automated weekly email provides users with performance insights for their email campaigns, including attributed revenue, jobs, and calls. The report gives customers a clear feedback loop on their ROI and includes a call-to-action to launch additional campaigns. » Learn more
Hover Measurement Integration (coming soon): Generate faster, precise roofing and exterior estimates with automated property measurements directly in your workflow. » Learn more
Empower teams to work smarter with AI support, organized documentation, advanced scheduling and more
Field Assistant — powered by Titan Intelligence: The new field assistant is the only AI assistant built into ServiceTitan’s mobile apps that empowers technicians with real time answers to the most common questions in ServiceTitan – without having to call dispatch. » Learn more
Featuring an AI-powered chatbot that answers natural language questions based on what’s already in ServiceTitan
It’s built into ServiceTitan app, so there’s no need to switch platforms or open extra tools
Instant access to ServiceTitan information — including: Job/Customer History, Invoices, Customer Information, Location Information, Current Job Details, Installed Equipment, Estimates, Memberships, Service Agreements
Crew Scheduling: Keep construction projects running smoothly with crew management that lets you assign jobs to crews, set roles like Foreman or Apprentice, and see gaps or overlaps for the week to ensure the right people are always at the right site. » Learn more
Scheduling Pro: Set up your online scheduler faster and start booking more jobs with less effort today. With flexible pre-built templates, call center mode, and card-on-file collection, teams can set up their scheduler faster, improve booking consistency, reduce customer service rep (CSR) training time, and accelerate payments — all while delivering a smoother customer experience.
Import, Export and Templates: Choose from a variety of pre-designed scheduling templates or import and export your own, enabling faster onboarding and scalable scheduler configurations so that you can start booking jobs online faster. » Learn more
Call Center Mode: Contractors can book jobs faster and more consistently by transforming schedulers into guided workflows for CSRs. With support for more questions and fresh sessions each time, it reduces training time, improves booking accuracy, and maximizes ROI from every customer interaction. » Learn more
Collect Card on File: Reduce manual follow-ups and save time by prompting customers to add a card on file during booking. When the job’s done, speed up payment using the saved card. » Learn more
Document Management: Centralize all your project drawings, plans, and documents in one secure space. With intuitive folders, filters, and search, your project team can quickly find and share what they need. » Learn more
Adaptive Capacity Reporting: Give contractors instant visibility into how consistently CSRs are applying Adaptive Capacity during job bookings—helping drive smarter staffing, better training, and more ROI from your scheduling strategy. By turning previously hidden behavior into actionable insights, office managers can now track performance, reinforce best practices, and ensure its delivering its full value. » Learn more
Benchmark Reports Library: Access a library of pre-built benchmark reports that provide critical insights into your business performance. » Learn more
Equipment Page Redesign: Simplify equipment management with instant access to records, inline editing, and file attachments to improve service and customer satisfaction. » Learn more
Transfers Between Tenants: Easily transfer inventory across tenants—no spreadsheets, no guesswork. » Learn more
Project Template: Accelerate project setup and standardize workflows with pre-built project templates that auto-populate jobs and tasks. » Learn more
Deliver game-changing customer service with AI Voice Agents, 24/7 Customer Portal access, and smarter communication tools
Contact Center Pro: AI Voice Agents on Contact Center Pro now handle your calls 24/7—booking jobs, rescheduling, and managing requests so you never miss a lead. Additionally, abandoned call follow-ups and Second Chance Leads help recover missed opportunities, while mobile access and agent-level reporting give your team full visibility and control, wherever they work. » Learn more
AI Voice Agents: Fully native to ServiceTitan, our 24/7 AI Voice Agents never miss a call. They’re trained to book jobs, reschedule and handle customer requests—so your marketing dollars don’t go to waste, and your leads don’t go to competitors. » Learn more
Abandoned Calls Follow-Ups: Automatically reconnect with customers who abandoned calls, recovering potential sales. » Learn more
Agent and Tenant Reporting: Offer detailed performance insights on agent and tenant interactions to enhance service quality. » Learn more
Mobile App for Office Employees: Allow office employees to manage customer communications effectively from any location.
Second Chance Leads: Identify and help your team promptly recover missed sales opportunities. » Learn more
Custom Outbound Caller ID: Control outbound caller ID to boost recognition, trust, and campaign response rates. » Learn more
Customer Portal : Deliver an unmatched customer experience and drive operational efficiency with ServiceTitan's new Customer Portal. Give your customers 24/7 access to self-schedule, make payments, and access vital equipment data so you can reduce overhead and unlock more revenue. » Learn more
Dispatch Activity Center enhancements: Stay organized with a single view of all dispatch updates, messages, and notifications. » Learn more
Service Agreement Recurring Visit Enhancements: Create agreements faster with the ability to schedule recurring visits in bulk and price agreements at the visit level. » Learn more
Strengthen security and oversight with robust protection through Multi-Factor Authentication
Multi-Factor Authentication: Multi-Factor Authentication (MFA) adds a critical layer of enterprise-grade access control – ensuring only the right users gain access, no matter how complex your organization becomes. » Learn more
Sales Pro helps you equip technicians to work smarter with performance tracking
Scorecards: Empower sales and service managers with actionable insights into team performance for targeted improvements. » Learn more
Summer 2025 Release Resources
Here is a guide to all the resources you need to manage the Summer release:
Release Highlights Video: The Blue Collar Nerd reviews all the highlights of the release in this video.
Release Overview Deck: Train your teams with an overview deck of the top features, at a glance. » Download here.
YAWL (You Asked, We Listened): Within the Release Notes, we’ve noted all the features that we improved thanks to your feedback and guidance. Check out all these highlights, marked with a fancy cowboy hat icon, in the release notes.
And then finally, keep these resources handy as well:
