Despite rising rates, higher input costs, and more cautious customer spending, a new wave of opportunity is emerging for contractors who focus on streamlined processes and embrace AI.
ServiceTitan’s Spring 2025 release equips you with solutions to optimize marketing and sales funnels, boost marketing ROI, and strengthen back office and field operations—so you thrive in any market climate. By harnessing these powerful tools, you’ll be ready to seize new growth and prepare for whatever comes next.
Maximize efficiency and revenue with Titan Intelligence-powered Adaptive Capacity and FieldAssist and a whole new way to boost financing approval rates: Second Look Waterfall by Turns. Explore even more ways to drive efficiencies and revenue with third party integrations now accessible in the ServiceTitan App Marketplace.
Optimize your marketing and sales funnels with host of new Pro products and features including Dispatch Assist in Dispatch Pro (now generally available) and early access to Contact Center Pro, Marketing Pro’s Meta Ads Integration, Sales Pro’s Pre-Job Briefs, and Scheduling Pro’s logo integration.
Seize opportunities with easier access to business insights with the reporting dictionary multi-template reports in Enterprise Hub and for single tenants, and push/pull reporting for Enterprise Hub users.
Here’s what’s new in ServiceTitan:
Adaptive Capacity
Adaptive Capacity is the next-generation of capacity management solution designed to power your ServiceTitan operations:
View real-time capacity to book jobs faster and more accurately.
Nail seasonal planning with historical reports and predictive tools that forecast demand.
Manage capacity from a single location across ServiceTitan, unlocking automations that reduce manual work and keep your schedule full.
Set custom rules to prioritize high-value jobs and capture every dollar year-round.
FieldAssist
Supercharge your technicians with a personalized AI assistant built right into ServiceTitan’s legacy Mobile App and new Field App. Your techs will now have the ability to ask questions of all the valuable data you have in ServiceTitan with a simple tap or text.
No calls to the office, no time wasted navigating through ServiceTitan—just instant, real-time access to the data they need, right when they need it. This means having technicians who complete jobs faster and who stay engaged because they’re not bogged down with searching for answers or waiting for a call back. Plus, your office staff spends less time answering routine questions. » Learn more about Early Access
Integrated Financing: Second-Look Waterfall with Turns
ServiceTitian’s financing partner Turns offers a tiered second-look program that gives alternative options to your customers with lower credit. Close more jobs with up to 94% approval rates*, while managing your costs with average contractor fees of 6.7%**. With ServiceTitan Integrated Financing, your technicians can quickly transition to a back-up provider for previously declined customers who need it and get an instant decision. » Learn more
All financing is provided by third-party financing partners; ServiceTitan is not responsible for any credit decisions.
* Approval rates based on data provided by Turns, and represents the aggregate approval rates for prime lender and Turns Second Look Waterfall.
**Contractor financing fees may vary based on the selected plan and are subject to individual lender terms.
ServiceTitan App Marketplace
More than 140 apps and services are within reach in the ServiceTitan App Marketplace, now easily accessible from within ServiceTitan. You can discover and evaluate products, integrations, and services that complement your ServiceTitan experience and touch on everything from Demand Generation to Routing to Technician Ops, Job Ops and Back Office Administration. You’ll also easily find Coaches and Consultants, as well as Industry Associations that can help you unlock critical operational insights. » Learn more
Pro Products
Contact Center Pro
Never miss a call again with Contact Center Pro—the only contact center platform built for the trades. AI Virtual Agents book jobs 24/7, increasing after-hours and overflow bookings while eliminating costly third-party answering services. Multi-location support enables agents to handle calls from any location, increasing efficiency and availability.
Convert more calls with AI Manager Assist, which makes it easy to spot coachable moments and turn missed opportunities into bookings. More answered calls, more booked jobs, and more revenue— all with Contact Center Pro. » Learn more about Early Access
Marketing Pro — Meta Ads Integration
Coming Soon: Boost your Meta ad ROI with Marketing Pro’s new Meta integration. It automatically syncs campaigns to jobs in ServiceTitan, giving you clear attribution and ROI insights. The integration also pushes key job events as conversions to Meta in real-time, allowing Meta to adjust targeting and focus on the best audiences. Additionally, it sends a daily updated customer list for audience targeting and lookalike audience creation, ensuring your ads reach the most relevant prospects.
Scheduling Pro — Logo Integration
Scheduling Pro’s Logo Integration allows contractors to create a branded online booking experience by adding their company logo to the scheduler. This feature enhances brand recognition and builds customer trust by providing a seamless, professional interface. With an easy setup process requiring no technical expertise, businesses can quickly personalize their scheduler to maintain a consistent brand presence. By integrating their logo, contractors can offer a polished and cohesive scheduling experience that strengthens their brand identity and improves customer interactions.
Dispatch Pro - Dispatch Assist
Improve dispatcher efficiency and boost average ticket sizes, all while staying in control with Dispatch Assist. It intelligently recommends job assignments by analyzing skill sets and technician performance data, simplifying the dispatching process. Dispatchers remain in full control, with the ability to accept or reject recommendations to ensure the best technician is assigned. By enabling faster, data-driven decisions, Dispatch Assist increases dispatcher efficiency, optimizes technician routing, and boosts average ticket sizes.
Sales Pro - Pre-Job Briefs
With Pre-job Briefs, technicians get an audio briefing for their next job, equipping them with the right information to deliver excellent customer service while onsite. Brief technicians on job details, customer history, access codes, and more.
Reporting
Reporting Dictionary
Reporting Dictionary takes the guesswork out of custom reports. With smart search that understands your industry’s lingo and a library of clear, easy-to-browse templates, you’ll never have to waste time hunting for data fields or second-guessing how to structure your reports. Whether you're an Owner, Admin, or Accountant, you can now search for what you need—no matter what you call it—and start creating reports directly from your search results. It’s everything you need to get clear, actionable business insights, faster and without frustration.
Multi-Template Report for Single Tenants and Enterprise Hub
With Multi-Template Reports, you can merge data from two templates into one comprehensive report, providing a 360-degree view of your business. This unified perspective helps you uncover deeper insights across departments, enabling smarter, more informed decision-making. Quickly access and combine data from different areas of your business to drive growth, reduce reliance on fragmented reports, and make data-driven decisions faster. Say goodbye to 3rd party solutions and disjointed, time-consuming workarounds — streamline your process and stay ahead of changes with powerful, unified data analysis in one place. Learn more about Early Access
Push/Pull Reporting
Push/Pull Reporting & Dashboards in Enterprise Hub empowers enterprise contractors to effortlessly migrate, share, and standardize reports across all locations. By automatically pulling reports from various tenants into a centralized hub—and pushing updated reports back out with just a few clicks—businesses eliminate redundant work, maintain consistent branding, and reduce costly errors. This feature is designed to fast-track onboarding, improve data alignment between franchises, and ensure that each department has the right information at the right time. Whether overseeing multiple branches or scaling up for growth, Push/Pull Reporting & Dashboards in Enterprise Hub keeps your organization on the same page—streamlined, aligned, and efficient. Learn more
Commercial and Construction
ServiceTitan is releasing several features for Commercial and Construction businesses designed to deliver a better customer experience through a redesigned Equipment Page, new Customer Portal, and E-sign capabilities; and improved project management execution and stronger control of your financials with the Project Groups and a Project Financials Dashboard. >Learn more about the new Commercial and Construction features in this release!
Spring 2025 Release Resources
Here is a guide to all the resources you need to manage the Spring release:
Release Highlights Video: The Blue Collar Nerd reviews all the highlights of the release in this video.
Release Overview Deck: Train your teams with an overview deck of the top features, at a glance. Download here.
YAWL (You Asked, We Listened): Within the Release Notes, we’ve noted all the features that we improved thanks to your feedback and guidance — starting with this blog post, and all the updates to the release program overall. Check out all these highlights, marked with a fancy cowboy hat icon, in the release notes.
And then finally, keep these resources handy as well:
