10 Top Mhelpdesk Alternatives for 2025 [With Features & More]

1. ServiceTitan

Source: ServiceTitan

ServiceTitan is an all-in-one field service management software designed for contractors and home service businesses. 

It is the best alternative to Mhelpdesk because it provides advanced scheduling, dispatching, and workflow automation features to help your business increase efficiency and grow revenue.

Key features:

• Scheduling: ServiceTitan’s scheduling tool lets businesses quickly assign jobs, avoid double bookings, and make real-time changes when needed. 

• Dispatching: The dispatch board provides a live view of where technicians are and who’s available, helping managers send the right person to the right job at the right time.

• Mobile app for technicians: With the mobile app, you can ensure your field teams have everything they need on their phones or tablets. They can see job details, track their schedules, update work orders, and even process payments without needing to call the office.

• Customer experience features: The client portal allows customers to view invoices, approve estimates, and schedule appointments on their own. Meanwhile, real-time technician tracking keeps them informed on when help will arrive, reducing no-shows and missed appointments.

• Inventory & equipment management: With ServiceTitan’s inventory tracking, businesses can monitor supplies in real time and reorder materials when needed. Equipment history logs also help technicians see past service records so they know equipment maintenance history, recurring issues, or optimal working conditions before they arrive.

• Reporting & business insights: ServiceTitan’s dashboard and reporting tools give owners a clear picture of revenue, technician performance, and customer trends.

• Seamless payments & QuickBooks integration: With built-in payment processing, businesses can accept credit cards and digital payments on the spot. Plus, the QuickBooks integration ensures that invoices, expenses, and payroll stay in sync, eliminating manual data entry and reducing accounting errors.

Key integrations:

• QuickBooks Online

• QuickBooks Desktop

• Viewpoint Vista

• Viewpoint Spectrum

• Xero

• Sage Intacct

• Zapier integration

• PulseM

• Google Maps

• GPS Insight

However, when compared to Mhelpdesk, ServiceTitan offers additional features that enhance scheduling, help close sales, and boost revenue, including:

• Dynamic routing and real-time updates

• Technician pricebooks

• Integrated marketing features

• Integrated customer financing options

Dynamic routing and real-time updates

With Mhelpdesk, dispatching technicians is largely a manual and time-consuming process.

Users can assign jobs, but there’s no intelligent routing system to ensure technicians take the fastest or most efficient route. This can lead to delays, longer travel times, and missed appointments.

ServiceTitan solves this with smart, dynamic routing. The system automatically calculates the best technician routes based on live traffic data, job locations, and priority levels.

Dispatchers get real-time updates on technicians’ whereabouts and can contact them directly from the dispatch board, making it easy to adjust schedules if a job runs late or an urgent request comes in.

Technician pricebooks

Mhelpdesk lets technicians create estimates, but it lacks built-in pricebooks, making it harder to offer consistent pricing across the team. Technicians must rely on memory or outdated paperwork, which can lead to pricing mistakes and lost revenue.

ServiceTitan has pre-set digital pricebooks that allow technicians to pull up pricing instantly, apply discounts, and suggest add-ons, all from their tablets. No need for back-and-forth calls, cumbersome price sheets, and manual calculations.

ServiceTitan’s PriceBook Pro platform integrates with the catalogs of top suppliers, allowing it to:

• Fetch price data directly from top suppliers.

• Update prices whenever manufacturers change theirs, even if the price update happens suddenly.

• Access accurate product images for building estimates.

With the pricebook, technicians can easily find any item they need and create good-better-best estimates to close sales, increasing their conversion rates.

Integrated marketing features

Mhelpdesk doesn’t offer built-in marketing automation, so service businesses rely on third-party tools to send reminders, request reviews, or follow up with past customers. This creates extra work, skyrockets tool subscription costs, and can lead to missed opportunities.

With ServiceTitan’s Marketing Pro, businesses can:

1. Use the Reputation Management tool to send automated follow-ups after a job is completed. 

Such follow-up messages can contain online review requests. After the customer leaves a review, someone on your team receives a notification and can respond to the review without leaving the ServiceTitan platform.

2. Run email and SMS campaigns to reach past customers with Marketing Pro. 

You can create audiences using specific criteria, select a template, and send them a sequence of up to four messages tailored to their needs—all within ServiceTitan. For example, you could send follow-up emails or text messages only to customers who have yet to book a job after requesting an estimate.

3. Track which ads and promotions drive the most bookings

With Dynamic Call Tracking, you can create and assign unique phone numbers to each marketing campaign—email, paid ads, local service ads, and text messages. 

This allows ServiceTitan to identify the source (originating campaign and zip code) of each job booking or call, and display the results in an intuitive dashboard.

This way, you’re able to optimize your campaigns for revenue instead of vanity metrics like traffic.

Integrated customer financing options

In some cases, customers may not be able to afford a high-ticket project. When that happens, you run the risk of losing the sale unless you provide a financing option.

Unlike Mhelpdesk, ServiceTitan’s Financing Platform, created in partnership with financial institutions, helps techs offer instant financing options to customers from their tablets. Instead of walking away from high-ticket jobs, businesses can:

• Offer customers affordable payment plans

• Receive instant approvals

• Close more big-ticket sales on the spot

This allows you to earn customers' trust and generate sales in the process.

ServiceTitan: The Best Mhelpdesk Alternative

Given these comparative features, it’s clear that ServiceTitan is perfect for businesses that want to do more than just manage jobs.

The features we mentioned above are just a fragment of what ServiceTitan can do. We have tools that automate every field or office business process, increasing employee productivity and generating profit.

To see why 100,000+ service professionals trust our software, schedule a call to get a free, live, one-on-one walk-through of how our user-friendly management platform can help you grow revenue, work smarter, and keep your business operations on track.

2. Jobber

Source: Jobber

Jobber is a field service software that helps small businesses with scheduling, invoicing, and CRM. It’s user-friendly and offers automation to improve workflows.

Key features:

• Scheduling and dispatching: Jobber offers flexible, real-time scheduling to ensure your team gets to the right place at the right time.

• Invoicing and follow-ups: It provides professional templates, batch invoicing, and automated calendar reminders for follow-ups.

• Credit card processing: It allows customers to pay invoices online using major credit cards in the U.S., Canada, and the UK.

• Reporting: It provides over 20 built-in reports to track business performance.

Key integrations:

• QuickBooks Online

• Zapier

• Payment Processors

• Mailchimp

• Braintree

However, when compared to Jobber, ServiceTitan offers:

• Advanced call-recording capabilities, which allow for more satisfactory customer interactions.

• Comprehensive property data management that provides detailed information for each job site.

• Opportunities (Follow-up Tab), a feature which facilitates better tracking and conversions, thus helping you close more leads.

• Enhanced materials tracking so you never run out of supplies.

Check out this page for more information on how Jobber compares to ServiceTitan.

3. Skedulo

Source: Skedulo

Skedulo is a mobile workforce management platform that simplifies complex scheduling. 

It’s suitable for businesses needing to manage fieldwork, appointments, or shifts at fixed locations.

Key features:

• Shifts & rostering: It’s perfect for businesses with fixed locations and mobile teams, ensuring the right workers are in the right place at the right time.

• Employee mobile app: Skedulo keeps workers connected, happy, and productive by providing easy access to their schedules and job details.

• Dynamic messaging: The platform enables instant communication among mobile teams, improving coordination and response times.

• Virtual meetings: It allows remote service delivery when in-person visits aren’t necessary, thereby making operations more flexible.

Key integrations:

• Salesforce

• Microsoft Dynamics

• Google Workspace

However, when compared to Skedulo, ServiceTitan offers:

• More efficient dispatching, leading to smoother scheduling.

• Superior invoicing capabilities, which can streamline your billing processes.​

• Enhanced client notifications, ensuring better customer communication.​

• Better employee communication tools for improved team collaboration.

Explore how well ServiceTitan compares to Skedulo here.

4. Field Nation

Source: Field Nation

​Field Nation is an on-site IT labor marketplace that connects companies with skilled technicians. 

It’s designed to streamline the process of finding, dispatching, managing, and paying professionals for field service work.

Key features:

• Access to skilled technicians: You can quickly find and deploy qualified service professionals, enabling rapid response to customer needs.

• Real-time visibility: The platform provides real-time tracking and updates, ensuring work is completed to specifications and reducing the need for site visits.

• Cost efficiency: By eliminating intermediaries, you can achieve greater labor cost savings compared to other traditional staffing methods.

• Quality assurance: Field Nation provides tools to select technicians, ensuring that only qualified professionals represent your company's brand on-site.

Key integrations:

• Salesforce

• Autotask

• ConnectWise

• ServiceNow

• Zendesk

However, when compared to Field Nation, ServiceTitan offers:

• Better scheduling and dispatching for smoother operations.

• Stronger reporting and analytics for better business insights.

• Built-in payment processing for easier transactions.

• More CRM features to improve your customer management.

• Seamless QuickBooks integration for streamlined accounting.

5. Service Fusion

Source: Service Fusion

Service Fusion is an affordable cloud-based field service software for small businesses. It provides dispatching, invoicing, job scheduling, and GPS tracking tools.

Key features:

• Customer management: Keeping track of multiple customer contacts, managing various service locations, and helping set communication preferences.

• Estimate creation: Creating and sending estimates, converting them to jobs with one click, and scheduling on-site visits.

• Scheduling and dispatching: Viewing all jobs and estimates in one place, adjusting times with drag-and-drop, and sending job details to field technicians via text or call.

• GPS fleet tracking: You can gain real-time visibility of your fleet to reduce fuel costs and manage risks.

Key integrations:

• PulseM

• Service Nation

• Profit Rhino

• Out of the Box

• PaySimple

However, when compared to Service Fusion, ServiceTitan offers:

• Advanced pre-built reports that can provide deeper insights into business performance.

• Customizable dashboards that help you monitor key metrics and make informed decisions.

• Scheduled business and employee performance reports delivered directly to your inbox, helping you stay updated.

• Multiple accounting integration options, including compatibility with platforms like Sage Intacct and Viewpoint Vista.

Check out this page for more information on how Service Fusion compares to ServiceTitan.

6. FieldPulse 

Source: FieldPulse

FieldPulse is an all-in-one field service management software.  It’s designed to help small service businesses streamline their operations and achieve growth.

Key features:

• Dashboards & reporting: This gives you a clear business overview with real-time data and performance insights.

• Scheduling & dispatch: You can easily assign jobs, manage technician schedules, and ensure your team is on schedule to complete all their assigned tasks.

• Custom workflows: You can create workflows that match your business needs, automating repetitive tasks and improving efficiency.

• Customer management (CRM): You can keep track of customer details, job history, and communication in one place for better service.

Key integrations:

• QuickBooks

• Zapier

• CompanyCam

However, when compared to FieldPulse, ServiceTitan offers:

• Advanced invoicing tools with a better, user-friendly interface. 

• Stronger analytics and reporting, which provide you with more actionable business insights.

• Better automation for scheduling and dispatching, which reduces your manual work.

• More comprehensive integrations, especially with QuickBooks.

7. RazorSync

Source: RazorSync

RazorSync is a field service management software that streamlines scheduling, dispatching, invoicing, and overall operations for businesses across various industries. 

Key features:

• Revenue improvement: RazorSync integrates seamlessly with QuickBooks, ensuring that customer data, estimates, invoices, payments, and time card information stay synchronized.

• Customer experiences: It allows you to customize communications and provide clients access to a self-service portal, where they can view past and pending work orders.

• Field service tech management: Features like custom workflows, notifications, location tracking, and time tracking help ensure that technicians spend more time assisting customers.

• Schedule organization: It allows for organized, streamlined scheduling and route planning, ensuring all deadlines are met. ​

Key integrations:

• Google Calendar

• QuickBooks

• Microsoft outlook

• Paypal

• Google maps

However, when compared to Razorsync, ServiceTitan offers:

• Smarter scheduling and dispatching with automated job assignments and real-time route updates.

• Better reporting and insights with customizable dashboards to track revenue, job progress, and technician performance.

• Easier payments and financing with built-in payment processing and instant financing options for customers.

• Stronger integrations and scalability with seamless QuickBooks syncing and third-party app connections to support business growth.

8. Connecteam

Source: Connecteam

Connecteam is a workforce management software created to simplify operations for deskless teams and remote workers. 

Businesses can use Connecteam to create schedules, track work hours with geofencing capabilities, and manage payroll.

Key features:

• Scheduling & time tracking: You can create and share schedules, track hours with a time clock, and streamline payroll processes.

• Daily operations: Connecteam allows you to use mobile checklists, task management tools, and conditional forms to monitor real-time progress.

• Internal communications: It facilitates company updates, surveys, work chats, and knowledge sharing to keep employees connected.

• Employee growth: With Connecteam, you can onboard new hires at scale, deliver training through mobile courses, and recognize achievements with rewards.

Key integrations:

• QuickBooks

• Zapier

• Xero

• Gusto

• Paychex

However, when compared to Connecteam, ServiceTitan offers:

• Better business insights with real-time reporting to track revenue and job performance.

• Increased customer attraction and retention with built-in marketing tools.

• Smoother financial management with automated invoicing.

• Faster job scheduling with smart dispatching and real-time technician tracking.

Discover top Connecteam alternatives.

9. ServiceMax

Source: ServiceMax

ServiceMax is a cloud-based field service management platform designed to improve technician productivity. 

It provides tools for managing the entire service lifecycle, including work order scheduling, dispatching, task execution, and invoicing.

Key features:

• Work execution management: Your technicians get clear instructions, access to necessary resources, and real-time updates, ensuring work is done right the first time.

• Contracts and warranties: You can proactively manage renewals and provide consistent service while building long-term relationships.

• Mobile tools: ServiceMax also provides mobile capabilities with offline access. Technicians can access work orders, customer data, and service history regardless of internet connectivity.

• Customer engagement: ServiceMax provides self-service tools that empower customers to track the status of their service requests, schedule appointments, and access important information.

Key integrations:

• QuickBooks

• Salesforce

• Oracle

However, when compared to ServiceMax, ServiceTitan offers:

• Industry-specific tools designed for HVAC, plumbing, and electrical businesses.

• Better customer communication with a CRM that connects job details to customer history.

• Transparent pricing with no hidden fees or extra costs for essential features.

• U.S.-focused support with dedicated resources tailored to local businesses.

Check out this page to learn more about ServiceMax versus ServiceTitan.

10. Housecall Pro

Source: Housecall Pro

Housecall Pro is a business management software designed for service professionals across various industries, including HVAC, plumbing, electrical, cleaning, and handyman services.

Key features:

• Scheduling: You can assign and dispatch teams effortlessly, ensuring jobs are completed on time.

• Vehicle GPS tracking: This allows you to know where your fleet is in real time so you can optimize routes and improve efficiency.

• Customer contact: With Housecall Pro, you can keep customers updated about their service requests, appointments, or any changes.

• Quotes & proposals: It allows you to create professional estimates that help you close deals faster.

• Mobile app: Your team can access schedules, update job details, and communicate without being tied to a desk.

Key integrations: 

• QuickBooks

• Thumbtack

• Wisetack

• Google Local Services

• Zapier

However, when compared to HouseCall Pro, ServiceTitan offers:

• Advanced employee scorecards to monitor individual performance, enabling targeted coaching and development. ​

• Comprehensive sales tracking and accounts receivable reports to keep a close eye on your financial health. ​

• Marketing campaign analysis to evaluate the effectiveness of your marketing strategies and adjust for better ROI. 

• QuickBooks integration with a Sync-As-You-Go feature, ensuring accurate accounting records. ​

Check out this page for more information on how Housecall Pro compares to ServiceTitan. 

Are There Any Free Alternatives to Mhelpdesk?

Yes, there are free alternatives to Mhelpdesk.

However, keep in mind that these options come with limited features and may not provide the same level of functionality as paid options. 

Some free Mhelpdesk alternatives include:

• FieldPulse Free Trial: A 7-day free trial with basic job scheduling and invoicing.

• Housecall Pro Free Trial: A 14-day free trial with basic job scheduling and invoicing.

• RazorSync Free Trial: A 14-day free trial with basic features.

If you need advanced features, a paid solution like ServiceTitan will certainly work better.

How Can I Choose an Mhelpdesk Alternative?

To choose the best Mhelpdesk alternative for your needs, you should consider the following:

• Industry: Some tools are designed specifically for HVAC, plumbing, or electrical services, while others are general-purpose.

• Features: Look for essential features like scheduling, invoicing, work order management, and CRM tools.

• Ease of use: The software should be intuitive for both office staff and field technicians.

• Scalability: Will the software grow with your business? Make sure to check if it offers advanced automation and analytics.

• Integrations:  If you use QuickBooks, Stripe, or a specific CRM, make sure the software integrates seamlessly with your existing tools.

• Support: Ensure the software has reliable customer support.

• Mobile functionality: Check if your field teams can access work orders, process payments, and update job statuses on the go.

• Pricing: Compare costs and see if the software fits your budget and long-term needs.

Let’s take a look at some of the features to consider.

What features should I look for in an Mhelpdesk alternative?

When choosing an alternative to Mhelpdesk, you should consider the following features:

• Automated scheduling & dispatching: Reduces manual work and optimizes technician routes.

• Mobile access: Allows technicians to update job details in real time.

• Customer management (CRM): Keeps client information organized and accessible.

• Invoicing & payments: Enables quick and easy payment collection.

• Reporting & analytics: Helps track revenue, technician performance, and customer trends.

Why Do People Look for Mhelpdesk Alternatives?

People look for Mhelpdesk alternatives for different reasons. Some of these include:

• Limited integrations: It doesn’t connect well with some accounting or CRM platforms.

• Slow customer support: Response times can be frustratingly long.

• Lack of automation: Scheduling and job tracking require more manual effort.

• Unreliable mobile app: Some users report glitches that affect field operations.

If these are deal-breakers for you, then a more advanced alternative like ServiceTitan will be a better fit.

Over to You

While Mhelpdesk is a really good field service management tool, the 10 alternatives we listed provide advanced features, better automation, and improved scalability. 

Amongst these 10, ServiceTitan stands out as the best option for businesses looking to increase efficiency, grow revenue, and improve customer experience.

Want to see how ServiceTitan can transform your business? Get started today!

ServiceTitan is an all-in-one field services management software solution with built-in marketing, customer experience, and business management capabilities. It is trusted by over 100,000 contractors around the country.