Every callback is a double loss — a truck roll that eats a tech's capacity and a customer experience that plants a seed of doubt. During busy season, when every available slot on the board is money, a callback doesn't just cost you the return trip. It costs you the job you could have run instead.
The good news: most callbacks are preventable. Wrong diagnosis, pricing confusion at the close, a customer who didn't fully understand what was recommended — these aren't random. They're patterns, and patterns are fixable with the right tools and the right habits.
Chris Hunter of ServiceTitan will talk with Ryan Deshaies, founder and owner of Chesapeake Electric, who has built an $8 million operation on exactly that principle. They'll walk us through how his team uses ServiceTitan and Pro products to get it right the first time, every time.
This is one of the more practical Core plus Pro Product sessions we've run, and it's built for owners and managers who are tired of sending a truck back to a job that should have been done correctly the first time.
