Dispatchers can use the property data display on the Dispatch Board to help assign the best-suited tech to service and sell to customers.
FIELD SERVICE DISPATCH SOFTWARE
Never miss another ETA.
The ServiceTitan dispatch board helps today’s home and commercial service companies optimize technician tracking in real-time—so everyone stays on time.
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4.5
“I loved the capabilities ServiceTitan gave us for communicating with customers.”
Keep your team a step ahead
Your dispatch software should help avoid the things that keep your techs from being on time. That means known traffic delays. Car troubles. Last-minute scheduling curveballs.
With intelligent schedule optimization, route planning, and real-time updates, ServiceTitan’s field service scheduling software makes it easy for your dispatcher to keep your team flexible and proactive all day long. With a simple point-and-click, jobs can be extended, shortened, or rescheduled altogether.
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Connect the field and the office
With the ServiceTitan interactive dispatch board, dispatchers can send and receive SMS texts, keeping them and your techs on the same page while ensuring the lines remain open for every customer opportunity.
Stop wasting time on no-shows
With our automated job confirmation feature, your customers can send appointment confirmations via text message, which is funneled directly to your dispatch board, job record, and job-audit trail.
Fun fact: This is how nearly 89% of consumers prefer to confirm appointments, and teams like yours save up to 12 hours a week by finally ditching confirmation calls.
Software that does the heavy lifting.
ServiceTitan’s powerful color-coded dispatch board gives your team unprecedented oversight and responsibility to respond to scheduling curveballs and match technicians to profitable jobs—all with a simple drag-and-drop dashboard.
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Dutton Plumbing & Rooter
"ServiceTitan's dispatching function is the biggest, coolest thing about it. We're really big on getting the right guy to the right job and it's tough to do without the right tools. That wouldn't be possible without ServiceTitan."
General Manager
Dutton Plumbing & Rooter
FAQs
What are the dispatching challenges for field service businesses?
Dispatchers are responsible for coordinating the details for numerous field technicians and their schedules, such as job details, route planning, and more. These details typically dovetail into other field service operations, such as work order management and billing, inventory and ordering.
Common issues with service calls include:
- Customer or job details are incorrect or missing because there’s no cohesive system for collecting information.
- Technicians’ skill sets or locations are mismatched to jobs.
- Traffic problems or sickness mean delays or no-shows at the job site.
- Parts prove difficult to locate due to poor inventory management.
- The wrong equipment is sent to the job or doesn't arrive on-site at all.
- Customers are delayed or miss pre-visit alerts entirely.
- Service workers are unaware of the service history or of upselling opportunities.
- There’s no real-time visibility of where techs are, or the job progress.
- There’s no way of tracking technician performance to improve productivity.
What is field service dispatch software?
Field service dispatch software allows field service providers to coordinate and streamline field service management tasks such as service requests, response times, GPS tracking, and job scheduling.
Field service management software (like ServiceTitan) helps dispatchers create job schedules designed for efficiency and to reassign or adjust resource allocation as conditions and business needs change.
Efficient dispatch management automation software can repeatedly:
- Crunch an entire white board’s-worth of scheduling details
- Help field service businesses make informed decisions about tech deployment based on real-time data
- Efficiently reconfigure and re-create detailed job schedules
- Integrate service scheduling with other systems in the workflow
- Alert everyone to the job status and new plans in real-time
- Employ technicians efficiently to increase business productivity and profitability
Who is ServiceTitan’s dispatching software for?
ServiceTitan’s field service dispatch software has been designed by industry experts specifically for residential and commercial field service businesses such as HVAC, plumbing, electrical, garage door, roofing, pest control, landscape, and more.
What are the benefits of ServiceTitan’s dispatching software?
The key features of ServiceTitan’s dispatch software allow users to maximize operational efficiency and enhance customer support by helping them:
- Streamline customer information (so it’s all in one place)
- Optimize scheduling jobs and route planning, reducing travel time
- Communicate with customers in real-time via text
- Keep field service workers agile with mobile devices
- Track performance metrics to help decision making
- Integrate dispatch management with other business operations
ServiceTitan also offers an add-on product, Dispatch Pro, with more advanced dispatching functionality. Using machine learning, Dispatch Pro’s algorithm runs thousands of scenarios to find the best technician for every job. This, plus its intuitive dispatch board automations, saves your dispatchers time, improves customer satisfaction, and maximizes profit.
How do you keep Techs in the loop?
Our ServiceTitan Mobile App ensures that techs are always in the loop and can access all the customer information collected by the dispatchers, such as contact details, property data, job histories, previous invoices, membership statuses, notes, and more.
Real-time notifications ensure that all parties are informed of the status of any job at all times. You can also use our mobile app to upload customized forms and pricebooks, order parts, prepare or close out estimates, and take credit card payments while on site.
Does ServiceTitan’s dispatching software integrate with other field service operations?
Yes. Because ServiceTitan is an end-to-end field service management software solution, our dispatching features are integrated with the entire workflow, from scheduling and estimates to invoices and payments. Having all company operations in the same software hugely increases efficiency. Dispatchers, techs and management can see all customer information, job details, invoices, materials pricing, and more, in one place.
ServiceTitan’s key features include:
- Call booking
- Scheduling and dispatching
- Customer experience features
- Payroll and timesheets
- Billing, including integrating with accounting tools such as Intacct and QuickBooks
- Financing
- Marketing
- Reporting
- And more