SUPERIOR PLUMBING CASE STUDY
How Superior Plumbing used an AI Voice Agent to streamline their call center
Superior Plumbing used to panic when a CSR missed a call. With ServiceTitan’s AI Voice Agents, they stopped worrying—Piper had it covered. Learn how AI tools helped boost close rates, eliminate overstaffing, and let their employees enjoy the holidays.
Business Focus
Residential
Services
Plumbing
POWERED BY AI
Shifting team, same great performance
When turnover forced Superior to shift from six full-time CSRs to three, Piper let them keep moving forward without skipping a beat.
67%
Piper’s close rate
“My primary concern was I wanted the CSRs to see the voice agent as a force multiplier and not their replacement. We were looking to give them a tool to allow them to spend the time they need with the customer.”
"For the first time ever, every employee was present at the Christmas party."
Melissa Mohr
CRM Specialist, Superior Plumbing
Success Story
Streamlining a call center with AI Voice Agents
With Piper, a new Voice Agent, Superior Plumbing was able to answer every call, book and schedule every appointment, and for the first time, have every employee at their holiday party.
