SUCCESS STORY

How Riley used an AI Virtual Agent to grow call bookings to 80%

Riley Plumbing Heating & Air's call-booking rate hovered below 50% and overflow calls went unanswered. The result: Missed bookings and missed revenue. Learn how ServiceTitan's AI Virtual Agent turned it around.

Business Focus

Residential, Commercial

Services

HVAC, Plumbing

Always on. Always booking.

Today, Riley never misses a lead. Unlike services that just take messages, ServiceTitan's AI Virtual Agent analyzes capacity in real time and books jobs directly, 24/7.

20

minutes to set up

0

inbound calls handled by employees

80%

call booking rate

24/7 AI AUTOMATION

$1,000+ job. 5-star review.

When a customer’s furnace went out the Sunday before Christmas, Riley's team was with family. Their Virtual Agent was on the clock. The job was booked, scheduled, and dispatched automatically.

I don't think a lot of contractors know how much opportunity they're missing without these tools … [The booking rate] has been 100% today all day long.”

Lawrence Riley

Owner, Riley Plumbing Heating & Air

AI handles the volume, employees handle the exceptions

Less busy work, more revenue

AI that works with your team

Riley's team no longer answers inbound calls. The Virtual Agent handles the volume, the CSRs handle the outliers, freeing them to focus on callbacks and outbound revenue-generating activity.

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ServiceTitan’s AI tools are helping contractors thrive. See how.

Learn how to improve efficiency and win more business with AI features and automation built specifically for the trades.

How Riley used an AI Virtual Agent to grow call bookings to 80%

Always on. Always booking.

20

0

80%

24/7 AI AUTOMATION

$1,000+ job. 5-star review.

I don't think a lot of contractors know how much opportunity they're missing without these tools … [The booking rate] has been 100% today all day long.”

Lawrence Riley

Owner, Riley Plumbing Heating & Air

AI handles the volume, employees handle the exceptions

AI that works with your team

GET A DEMO

ServiceTitan’s AI tools are helping contractors thrive. See how.

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24/7 AI AUTOMATION

$1,000+ job. 5-star review.

I don't think a lot of contractors know how much opportunity they're missing without these tools … [The booking rate] has been 100% today all day long.”

Lawrence Riley

Owner, Riley Plumbing Heating & Air

AI handles the volume, employees handle the exceptions

AI that works with your team

GET A DEMO

ServiceTitan’s AI tools are helping contractors thrive. See how.